Thank you for shopping at MORNING STAR FLORIST & GIFTS.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that you purchased with Us.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
All flower arrangements cannot be returned. Goods return will only occur in case we sent to customer the incorrect products.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
BB453, Jalan Merbok 1, Jalan Tunku Abdul Rahman, Taman Melaka Baru, 75350 Batu Berendam, Melaka, Malaysia.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
We don’t currently offer an exchange service. If you would prefer items in another colour or size, please place a new order.
If you have any questions about our Returns and Refunds Policy, please contact us: