Return Refund Policy

Thank you for shopping at MORNING STAR FLORIST & GIFTS.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that you purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • Company:(referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to MORNING STAR FLORIST & GIFTS, BB453, Jalan Merbok 1, Jalan Tunku Abdul Rahman,Taman Melaka Baru,75350 Batu Berendam,Melaka, Malaysia.
  • Goods: refer to the items offered for sale on the Service.
  • Orders: mean a request by You to purchase Goods from Us.
  • Service: refers to the Website.
  • Website: refers to MORNING STAR FLORIST & GIFTS, accessible fromhttps://www.morningstarflorist.com.my
  • You: means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Conditions for Returns

All flower arrangements cannot be returned. Goods return will only occur in case we sent to customer the incorrect products.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

BB453, Jalan Merbok 1, Jalan Tunku Abdul Rahman, Taman Melaka Baru, 75350 Batu Berendam, Melaka, Malaysia.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Exchanging Goods

We don’t currently offer an exchange service. If you would prefer items in another colour or size, please place a new order.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By phone: 0123656599
  • By WhatsApp: 0123656599